Operational Excellence in Large Hospitals: What Will I Share on This Blog?
Hello, I am Ali Burkay Erbek. Throughout my healthcare management career I have worked on operations at the scale of city hospitals, and I will share what I have learned on this blog.
What you will find here
- Facility services management: cleaning, catering, security, patient transport and attendant services.
- SLA and performance management: monitoring and improving service level agreements.
- Digital health and data analytics: decision support systems and the role of data in hospital operations.
- Quality and accreditation: national healthcare quality standards (SKS), ISO standards and internal/external audits.
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